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Frequently Asked Questions
How long will it take for my HEMPER order to ship?â–¼
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international delivery times vary based on your selected carrier and location.
What is the return policy for HEMPER products?â–¼
We offer a 30-day return policy for unused items in original packaging. Please contact our support team to initiate a return and receive your prepaid shipping label.
Which payment methods do you accept at checkout?â–¼
HEMPER accepts all major credit cards, including Visa, Mastercard, and Amex, as well as digital options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do you ensure the quality of your products?â–¼
Every product undergoes a rigorous multi-point inspection process to ensure it meets our high standards for durability and performance before it ever leaves our warehouse for delivery.
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