Returns & Exchanges

At HEMPER, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, you can return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Shipping Label

  Once your request is approved, download and print the prepaid shipping label provided via email.

• 3.
  Pack Securely

  Place the unused items in their original box with all protective padding to ensure they arrive back to us safely.

• 4.
  Receive Refund or Credit

  After our team inspects the returned goods, we will issue a refund to your original payment method or provide store credit within 5-7 business days.